Vivint is one of the leading providers of smart home security systems in the United States. With customized packages, professional installation, and advanced smart home features, Vivint aims to create the ultimate smart home experience. But how does Vivint really stack up against competitors like ADT and SimpliSafe? This extensive Vivint smart home security review will examine the pros and cons of Vivint’s systems, pricing, customer service, and more to see if Vivint is the right choice for your home security needs.

Overview of Vivint Smart Home Security

Vivint Smart Home is a home security company based in Provo, Utah that was founded in 1999. Vivint offers professionally installed and monitored security systems packed with smart home devices and advanced features.

Some key things to know about Vivint:

Customizable packages: Vivint builds each security package around the customer’s needs and home layout. Systems can include door and window sensors, indoor and outdoor cameras, smart locks, thermostats, garage door controllers, water leak detectors, carbon monoxide detectors and more.
Professional installation: Vivint sends a trained professional to install the system at no extra cost. Installation typically takes 1-2 days.
Smart home integration: Vivint security panels integrate with an array of smart home devices from brands like Google Nest, Amazon Alexa, Philips Hue, and more. Vivint also makes its own lineup of smart home devices.
Wireless equipment: Vivint systems are 100% wireless. There are no wires or drilling required for sensors, cameras, etc.
24/7 professional monitoring: Vivint offers live monitoring services starting at $29.99/month with no long-term contracts. Monitoring includes emergency dispatch services.
Mobile app: Vivint offers full system controls and alerts through the SkyControl mobile app for Android and iOS.

Next, let’s take a more detailed look at Vivint’s equipment and monitoring services.

Vivint Equipment and Features

Vivint designs customized security packages for each home. While costs and included devices will vary, here is an overview of the types of equipment and smart home features Vivint typically offers:

Vivint Security Panel

The security panel functions as the brains of any Vivint system. Options include:

Vivint SkyControl Panel: This standard touchscreen panel controls the system right from the home. It also provides two-way voice communication with Vivint’s monitoring center.
Vivint Element Thermostat Panel: This panel has all the features of SkyControl but is integrated into a smart thermostat for more seamless smart home control.

Door and Window Sensors

These wireless contact sensors attach to doors and windows to detect when they open. Upon triggering, the Vivint system can sound an alarm or send a mobile alert.

Motion Sensors

Vivint provides indoor motion sensors to detect movement. These sensors are ideal for ground floor windows or any areas that need enhanced protection.

Glass Break Sensors

Glass break sensors listen for the sound frequencies of breaking glass and can trigger the system accordingly. These help protect any glass doors or windows.

Security Cameras

Vivint offers both outdoor and indoor security cameras. Features include HD video, night vision, two-way audio, motion activated recording, and real-time mobile alerts.

Doorbell Camera

Vivint’s doorbell camera captures video clips of visitors at the door while letting homeowners communicate through two-way audio. It sends alerts when the doorbell is rung or motion is detected.

Smart Locks

Vivint smart locks allow keyless entry into the home. Homeowners can control them through the Vivint SkyControl panel, mobile app, or Google Home and Amazon Alexa devices.

Smoke and Carbon Monoxide Detectors

Vivint systems incorporate advanced smoke and carbon monoxide detectors that can send mobile alerts in the event of dangerous conditions.

Water Leak Detectors

These wireless sensors placed near plumbing fixtures can detect water leaks and trigger alerts. This helps prevent damage from burst pipes or failing appliances.

Smart Thermostats

Vivint offers Google Nest and ecobee smart thermostats that integrate with the security system. Homeowners can control the temperature through the SkyControl panel and app.

Garage Door Controllers

These devices connect with existing garage door openers to control and monitor the garage door from the Vivint app. Alerts are sent if the garage door is left open.

In addition to standalone security devices, Vivint systems work with a range of third-party smart home devices through the Smart Home Integration feature. Compatible devices include:

Philips Hue lights
Nest thermostats and cameras
August smart locks
Amazon Alexa devices
Google Assistant devices
Ring doorbells and cameras
And more

This integration allows homeowners to control security, lights, locks, and more all from the Vivint SkyControl panel and app.

Vivint Smart Home Monitoring

All Vivint packages include 24/7 professional monitoring from Vivint’s monitoring centers. Here’s an overview of Vivint’s monitoring services:

Emergency monitoring: Vivint contacts police, fire, or emergency services if sensors detect smoke/fire, carbon monoxide, water leaks, medical emergencies (through optional help buttons), or burglary.
Medical monitoring: Optional medical alert pendant and wall buttons allow customers to signal Vivint monitoring centers in the event of falls, injuries, or medical emergencies.
Live video monitoring: If certain cameras detect activity, Vivint agents can view the live video feed and notify homeowners or authorities accordingly.
Home automation monitoring: Vivint agents can remotely control smart home devices like lights, locks, and thermostats if authorized by the customer.
Mobile alerts: Homeowners receive push notifications on their phones for system triggers like intrusion, smoke, water leaks, etc.
Alarm response: If an intrusion sensor triggers, Vivint contacts homeowners via phone. If unable to reach, Vivint follows up by contacting any authorized users on the account or dispatching emergency services based on severity.

Vivint requires professional monitoring plans starting at $29.99/month with no long-term contracts. Plans can be month-to-month or prepaid annually. Monitoring features include:

Unlimited emergency and alarm dispatch
Unlimited video storage for cameras
Smart home automation
Mobile alerts and system controls
Technical support

Overall, Vivint provides very robust professional monitoring services, especially when taking advantage of the company’s integrated smart home devices and features.

Vivint Smart Home Packages and Pricing

Unlike some companies that offer preset equipment bundles, Vivint customizes each security system based on the customer’s home and protection needs. Specific packages and pricing are determined during the in-home consultation.

However, Vivint does provide general monthly cost estimates based on equipment and monitoring:

Basic: $40-$60/month
Medium: $55-$85/month
Advanced: $70-$100/month

These price ranges account for both equipment costs and monthly monitoring fees. Consumers can also choose to purchase equipment upfront or finance it monthly.

Here is an overview of what’s typically included at Vivint’s three package levels:

Basic:

SkyControl Panel
3 door/window sensors
1 motion sensor
Yard sign and window decals
Limited smart home devices

Medium:

SkyControl panel
5 door/window sensors
2 motion sensors
Glass break sensor
Smoke detector
Mobile app controls
Smart door lock
Smart thermostat
Video doorbell

Advanced:

SkyControl panel
10+ door/window sensors
5+ motion sensors
Glass break sensors
Smoke and CO detectors
Indoor and outdoor cameras
Smart locks
Smart thermostat
Garage door controller
Water leak sensor
Medical alert pendant
Robust smart home integration

In addition to these base packages, Vivint offers a range of add-ons and upgrades:

Extra smart home devices – thermostats, lights, locks, outlets, etc.
More security sensors – door/window, motion, flood, medical panic pendants
Additional cameras – indoor, outdoor, doorbell

Pros of Vivint Security Systems

After reviewing Vivint’s core offerings and features, here is a summary of some of the key advantages that Vivint smart home security provides:

Complete Customization

One major perk of Vivint is that they customize every system to each customer’s unique needs and home layout. There are no preset equipment bundles to pick from. Vivint specialists work with homeowners to create the ideal configuration for each space. Homeowners can add or remove devices and features at any time.

Professional Installation

Vivint handles the entire installation process start to finish. There’s no DIY equipment for owners to install. Vivint professionals take care of the full setup, ensuring everything is properly installed and working smoothly. Ongoing technical support is also included.

Advanced Smart Home Capabilities

Vivint stands out for seamless integration of security features with other smart home systems and devices. The SkyControl panel and app enable central control over the full network of security sensors, cameras, smart locks, lights, thermostats, and more. Vivint also creates its own lineup of compatible smart home tech.

No Hidden Fees or Long Contracts

Some companies lure in customers with low advertised pricing only to tack on hidden fees and commitments after signing up. Vivint is transparent about full pricing from the start and has flexible month-to-month monitoring plans with no long-term contracts. Early termination fees are clearly disclosed.

High Customer Satisfaction

Vivint earns consistently positive reviews from verified customers. Overall user rating on ConsumerAffairs is 4.6/5 stars based on over 700 Vivint customer reviews. Users especially praise the quality of equipment, professional installation, and responsive customer service.

Consistent Innovation

One downside with some security companies is stagnant technology that never improves. Vivint distinguishes itself by consistently developing and upgrading its products and services. The SkyControl panel, mobile app, cameras, and sensors are updated frequently with new capabilities and integrations.

Cons of Vivint Security

While Vivint gets high marks in many areas, there are some potential downsides to consider:

Upfront Costs

Since Vivint designs custom plans, final pricing isn’t provided until an in-home visit. This makes it hard to budget and plan finances in advance. Equipment purchase and installation costs between $500-$1,500+ upfront, which could deter some buyers even if financing is available.

Long Appointments

It typically takes a full day for Vivint technicians to complete the installation process. While it’s beneficial to have pro install, some customers complain about technicians showing up late or appointments dragging on too long.

Difficult Cancellation

Vivint requires 60 days notice to cancel, which is longer than some competitors. There are also equipment recovery fees if not returning devices. While Vivint isn’t viewed as predatory, their cancellation process is not as seamless as some DIY companies.

Relies on Pro Install

DIYers who prefer the flexibility of self-installation won’t find that option with Vivint. Customers must be available for full-day appointments instead of installing pieces gradually themselves. This also makes expanding the system more difficult without another pro visit.

Mixed Customer Service Reviews

While Vivint earns praise for responsive tech support, some customers complain that the company’s customer service department can be frustrating to work with when making account changes or cancellations. Experiences seem to vary.

Vivint vs. Competitors

How does Vivint compare to some of the other top smart home security providers on the market today? Here’s an overview of how Vivint stacks up to competitors ADT and SimpliSafe when comparing factors like pricing, installation, equipment, monitoring, contracts, and more.

Vivint vs. ADT

ADT is the largest security provider in the U.S. Here’s how it compares to Vivint:

Equipment and installation

Vivint offers more comprehensive smart home features and integrations than ADT systems which remain fairly basic.
Both companies install systems professionally with customized plans.

Monitoring services

ADT and Vivint both provide 24/7 professional monitoring with emergency dispatch services and mobile alerts.
Vivint offers more smart home automation features like remote lighting and thermostat controls.

Contracts and fees

ADT requires 3-year contracts while Vivint offers flexible month-to-month or 1-year terms.
ADT has higher termination fees than Vivint’s transparent early cancellation policy.
Monthly costs are similar, though final pricing depends on equipment options.

Customer satisfaction

Vivint slightly edges out ADT when it comes to customer reviews and ratings on value, responsiveness, and service quality.

Verdict: Vivint provides a more modern smart home-focused system while ADT offers time-tested basic security. Overall, Vivint is the winner for those wanting automation and flexibility. ADT is okay for straightforward monitoring.

Vivint vs. SimpliSafe

SimpliSafe is a top DIY home security provider. How does it stack up against professionally installed Vivint systems?

Equipment and installation

SimpliSafe requires self-installation of all equipment. Vivint sends a pro for free installation.
Vivint offers greater integration with more smart home brands. Works better if wanting more robust home automation.

Monitoring

Both provide 24/7 professional monitoring with many of the same features and response protocols.
No major differences although SimpliSafe has lower minimum durations.

Contracts and fees

SimpliSafe has no contracts or termination fees. Vivint usually requires 1-year minimum plus potential termination fees.
SimpliSafe is more affordable overall. Cost of equipment + monthly fees runs lower.

Customer satisfaction

SimpliSafe tends to have higher customer satisfaction when it comes to pricing, flexibility, and ease of use.
Vivint customers are more satisfied with integration and breadth of features.

Verdict: SimpliSafe is better for DIY install, easy management, and lowest cost. Go with Vivint if wanting expansive smart home capabilities professionally installed and monitored.

Vivint FAQs

Still have some questions about whether Vivint is the right choice for protecting your home? Below we answer some of the most frequently asked questions about Vivint smart home security systems:

Does Vivint require a contract?

No, Vivint does not require long-term contracts. Monitoring plans are available on a month-to-month or annual basis. There is typically a 1-year initial commitment, but no long autorenewing 3+ year contracts. Early termination fees depend on remaining balance owed on equipment if not fully paid off.

How long is the Vivint installation appointment?

Vivint installation appointments typically take between 4-8 hours. This gives installers ample time to thoroughly inspect the home, educate the customer on using the system, mount and place all equipment, and run final tests. Vivint aims to provide white glove service, not rushed experiences.

Does Vivint do home security system repairs?

Yes. Vivint provides free technical support and repairs for all equipment as long as the customer maintains an active monitoring plan. Vivint reps can troubleshoot over the phone or dispatch a service tech for hands-on maintenance or repairs if necessary. Consumers are responsible for damage repairs outside of normal wear and tear.

Will Vivint remove equipment if I cancel service?

Yes. Vivint arranges professional removal of all equipment after a customer cancels monitoring service. There are equipment recovery fees that range based on specific devices removed. Homeowners should not attempt to remove equipment themselves, both for safety and to avoid charges.

Does Vivint work without power?

Vivint systems have 24 to 72 hour battery backups in case of power outages. But the SkyControl panel and most smart devices do ultimately require power to fully run. Mobile alerts may still be received if cellular networks are active. Generators help keep power sources running if outages are longer.

Is Vivint easy to use?

Yes, Vivint equipment is designed for intuitive use right out of the box. The SkyControl panel provides simple touchscreen system controls. Equipment like cameras and smart locks automatically connect and work through the app. Vivint technicians also fully train customers during installation. Ongoing support assists those needing extra help.

Final Thoughts on Vivint Security

At the end of the day, choosing Vivint means investing in professional-grade smart home security designed to each home’s unique specifications. Customers pay for an elevated experience with techs handling the entire setup process while tailoring it to their living space and needs.

Vivint shines through innovations like SkyControl integration, customizable packages, and advanced in-house devices that seamlessly interact with third-party brands. This gives homeowners robust options for building out security and home automation.

While pricier than DIY systems, Vivint competes strongly on customer service and overall capabilities. Vivint is ideal if wanting complete automation with minimal hands-on management. For those seeking more basic monitoring at the lowest cost, DIY providers like SimpliSafe are excellent alternatives.

But if high-end features and professional installation are priorities, Vivint remains one of the top-tier smart home security systems on the market today.

Vivint Smart Home Security Review